See these features for yourself at our online demo, or our screenshots.

If you would like to view a private, clean installation for your demo, request one.
Tickets

Drop emails, keep track of issues with Tickets.


  • Post Formatting
  • Attachments
  • Predefined Responses
  • Departments
  • Filters
  • Assigned Staff
  • Priority Levels
  • Usergroup Permissions
Knowledge Base

Reduce the amount of queries with FAQ's.


  • Article Categories
  • Comments (per usergroup)
  • 5 Star Rating System
  • Easy Moderation for Staff
  • Mark as Staff Only
  • Add Attachments
  • Formatting - WYSIWYG
  • Add Articles to Favourites
Settings

There are plenty of settings... too many to list!


  • Sidebar Options
  • Email Templates
  • Timezones
  • Welcome Messages/Notices
  • Theme Settings
  • Ban IP's
  • Configure Attachments
  • Social Networking Buttons
Profile Fields

Essential for quick response times.


  • Add Custom Fields to Accounts
  • Set Options
  • Set as Staff Only
  • Relevant Information at hand
  • Reset All Fields
  • Text & Textareas
  • Checkbox's, Radio Buttons
  • Select - Dropdowns
Download Manager
  • Unlimited Downloads
  • Assign to Single User
  • Assign to Whole Usergroup
Departments
  • Assign Staff to Departments
  • Colour-Coded - Key
  • Receive Email upon new ticket
Users
  • Active/Inactive Accounts
  • Ban Users
  • Add to Groups
Usergroups
  • Attachment/Post Permissions
  • Assign Ticket Duties
  • Article Permissions
Themes
  • Easy Theme Installation
  • Allow Users to Choose
  • Easy Editable Templates
Search
  • Search Articles
  • Refine by Category
  • Advanced Options
and more...

There really is a lot of settings and features, and they all come together nicely when you start using Cueburst.

We recommend you take a look at our Demo, to get a feel of what Cueburst can do for you & your clients.