See these features for yourself at our online demo, or our screenshots.
If you would like to view a private, clean installation for your demo, request one.
Tickets
Drop emails, keep track of issues with Tickets.
- Post Formatting
- Attachments
- Predefined Responses
- Departments
- Filters
- Assigned Staff
- Priority Levels
- Usergroup Permissions
Knowledge Base
Reduce the amount of queries with FAQ's.
- Article Categories
- Comments (per usergroup)
- 5 Star Rating System
- Easy Moderation for Staff
- Mark as Staff Only
- Add Attachments
- Formatting - WYSIWYG
- Add Articles to Favourites
Settings
There are plenty of settings... too many to list!
- Sidebar Options
- Email Templates
- Timezones
- Welcome Messages/Notices
- Theme Settings
- Ban IP's
- Configure Attachments
- Social Networking Buttons
Profile Fields
Essential for quick response times.
- Add Custom Fields to Accounts
- Set Options
- Set as Staff Only
- Relevant Information at hand
- Reset All Fields
- Text & Textareas
- Checkbox's, Radio Buttons
- Select - Dropdowns
Download Manager
- Unlimited Downloads
- Assign to Single User
- Assign to Whole Usergroup
Departments
- Assign Staff to Departments
- Colour-Coded - Key
- Receive Email upon new ticket
Users
- Active/Inactive Accounts
- Ban Users
- Add to Groups
Usergroups
- Attachment/Post Permissions
- Assign Ticket Duties
- Article Permissions
Themes
- Easy Theme Installation
- Allow Users to Choose
- Easy Editable Templates
Search
- Search Articles
- Refine by Category
- Advanced Options
and more...
There really is a lot of settings and features, and they all come together nicely when you start using Cueburst.
We recommend you take a look at our Demo, to get a feel of what Cueburst can do for you & your clients.
