Just one thing...
Before sending us an email, have you looked in the Knowledge Base to see if that's any help?
Alternatively, contact us via our Support System, it's easier to keep a record, and multiple staff can get back to you quicker.
We answer emails/tickets 7 days a week. We aim to give you a reply within 24 hours.
Follow us on Twitter, (@cueburst), you can always ask us questions there too.